Overview
Delightful Labor offers a feature to help you manage your client programs and services. These features allow you to enroll clients into one or more programs, then track attendance or client contacts during their enrollment period.
Each step of the way, the client program features are highly configurable - you can collect the exact information you need to manage your services, and manage user access to your data. You can record the activities and durations of the services you provide, as well as demographic, contact, and program-specific information.
Here are some examples of client programs and services that can be managed with Delightful Labor:
- an after-school tutoring program
- a program to provide in-home health visits to the elderly (note that in this case, the client program would record client contacts, rather than attendance)
- a job-placement service
- a program to provide assistance to families in shelters (the various services and support can be logged as client contacts)
Enrollment
A client can be enrolled in one or more client programs, and can be serially enrolled in the same program multiple times. You can configure the enrollment form to contain all the general information required by the program. You can also flag fields to be pre-filled if a client is enrolled multiple times in the same program (this is a great time saver).
For example, let's say you are running a job training and placement program. Your client Corey Ander is looking for a job, so you enroll her in your job placement program, capturing her address, work history, emergency contacts, education, etc. You successfully place Corey in a job, but six months later the company goes out of business and Corey is laid off, so she comes back to your organization in hope of finding another job. You would then re-enroll her (a new enrollment in your program), but Delightful Labor will pre-fill much of her information based on her previous enrollment.
Attendance/Client Contact
Once a client is enrolled in a program, you can track client attendance, contact, and other activities associated with your program. Using the example of job-seeker Corey Ander from above, once enrolled in your program you could track Corey's attendance at a resume-writing class, her job interviews, her job counseling sessions, and her final placement. In the above example where Corey is laid off and re-enrolls in your program, her second set of job-seeking activities would be associated with her second enrollment record.
Here's a high-level view of the enrollment/attendance model:
